Reviews only mean something if they're real. Here's how we handle ours.
When we invite someone to review TaxNav, we invite everyone who has used it, whatever their experience. We never pick and choose based on whether we think someone will say something nice.
We never offer money, discounts, free time, or any reward in exchange for a review. If we ever invite general feedback through something like a prize draw, we'll say so clearly, and it will never depend on the review being positive.
We don't delete, edit, or bury negative reviews, and we don't cherry-pick the good ones to make TaxNav look better than it is. The only reviews we'll ask a platform to remove are ones that are fake, abusive, or break that platform's own rules.
We read every review. Where it helps, we'll respond publicly, whether the review is positive or critical. If something has gone wrong, we want to put it right.
You don't have to wait to leave a review. If you've hit a problem, email support@taxnav.digital] and we'll help. You're welcome to leave a review too, either way.